Shipping policy

Order Handling and Transit

We take care when preparing lighting products for shipment to help ensure that orders arrive in good condition.

Order Processing

Orders are generally processed within:

1–3 Business Days

Processing begins after successful payment confirmation and includes order verification, preparation, packaging, and handling.

Shipping Time

After an order has been dispatched, the estimated transportation period is:

3–7 Business Days

Estimated Delivery Period

The combined estimated timeframe is:

4–10 Business Days

The shipping period begins after dispatch and does not include the processing period.

Tracking

Tracking information will be sent to the email address entered during checkout when available.

Tracking updates may take some time to appear after the carrier receives the package.

Shipping Delays

Actual delivery dates may occasionally be affected by:

• Carrier delays
• Severe weather
• Holidays
• High shipping volumes
• Transportation interruptions
• Incorrect or incomplete addresses

If your package appears to be significantly delayed, please contact our support team.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout. Please review your information carefully before placing an order.